Determined to keep this idea going! 1. 20 Cognitive Biases Along with Personal Kanban and Why Limit WIP, the Modus Press book Why Plans Fail is in my top 10 work and business related reading list. Specifically addressing those mental roadblocks and shortsightedness that affect us all - our biases - it points out the myriad mistakes that lead us … Continue reading 5 Things I Found on the Internet: Vol 2
Following up from my earlier blog on the “how” of gamifying the UCISA Support Services Conference (USSC16) in Leeds this year, here’s (finally!) the notes on what I learned from the experience – things that worked, things that didn’t work and things I’d definitely do if I had to do it again! Note – apologies, … Continue reading Badges In Wonderland – 10 Things We Learned Gamifying a Conference
Earlier this month I ran an exercise effectively gamifying elements of UCISA’s Support Services Conference in Leeds, and there are two blogs that I’d like to do on the experience – firstly how we did it (this one – it’ll be a bit dry, but I’ll aim to stick to *what* we did rather than … Continue reading Badges Badges Badges! How we gamified a conference
A little while ago I tweeted about a Servicedesk function taking on networking changes: https://twitter.com/g_eds/status/672066246633005056 This question came up during a debate with one of my deputies – I used making network VLAN changes as an example of repeatable, documented tasks that a first line support role could reasonably take up, rather than relying on … Continue reading Shifting changes left – madness?
Earlier this week I had the pleasure (well, mostly) of visiting another University to spend the day talking about ITSM, Change, Organisation culture and generally trying to pretend I wasn't being interviewed for a job - something I'm evidently still trying to do. It's no secret I'm on the look out for the next exciting opportunity … Continue reading Right Question, Wrong Answer?
So this is me: stealing an idea from elsewhere on the Internet (the wonderful Messy Nessy Chic) resolving some of guilt about not having blogged in ages doing something about the shocking backlog of stuff I've collected in Pocket... 1 - Alain de Botton and Derren Brown in conversation "Life is like a piece of music and we … Continue reading 5 Things I Found on the Internet: Vol 1
If you follow me on Twitter you’ll have noticed the recent appearance of regular (if fortunately not frequent) photos of a whiteboard full of post-it notes. Welcome to the world of Personal Kanban – a personal-scale version of the kinds of systems in common use in trendy software development offices worldwide. What is Kanban? I’ve found … Continue reading Notes on Personal Kanban