2016-09-07-16-22-31

Badges In Wonderland – 10 Things We Learned Gamifying a Conference

Following up from my earlier blog on the “how” of gamifying the UCISA Support Services Conference (USSC16) in Leeds this year, here’s (finally!) the notes on what I learned from the experience – things that worked, things that didn’t work and things I’d definitely do if I had to do it again! Note – apologies, … Continue reading Badges In Wonderland – 10 Things We Learned Gamifying a Conference

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Shifting changes left – madness?

A little while ago I tweeted about a Servicedesk function taking on networking changes: https://twitter.com/g_eds/status/672066246633005056 This question came up during a debate with one of my deputies – I used making network VLAN changes as an example of repeatable, documented tasks that a first line support role could reasonably take up, rather than relying on … Continue reading Shifting changes left – madness?