5 Things I Found on the Internet: Vol 2

Determined to keep this idea going! 1. 20 Cognitive Biases Along with Personal Kanban and Why Limit WIP, the Modus Press book Why Plans Fail is in my top 10 work and business related reading list. Specifically addressing those mental roadblocks and shortsightedness that affect us all - our biases - it points out the myriad mistakes that lead us … Continue reading 5 Things I Found on the Internet: Vol 2

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Badges In Wonderland – 10 Things We Learned Gamifying a Conference

Following up from my earlier blog on the “how” of gamifying the UCISA Support Services Conference (USSC16) in Leeds this year, here’s (finally!) the notes on what I learned from the experience – things that worked, things that didn’t work and things I’d definitely do if I had to do it again! Note – apologies, … Continue reading Badges In Wonderland – 10 Things We Learned Gamifying a Conference

Shifting changes left – madness?

A little while ago I tweeted about a Servicedesk function taking on networking changes: https://twitter.com/g_eds/status/672066246633005056 This question came up during a debate with one of my deputies – I used making network VLAN changes as an example of repeatable, documented tasks that a first line support role could reasonably take up, rather than relying on … Continue reading Shifting changes left – madness?